Some central Florida Latinos are waiting on the Affordable Care Act’s Spanish language website to become available so they can sign up for coverage.
It was supposed to be up and running this past Monday, but instead, the Department of Health and Human Services is directing users to its Spanish language call center. Altamonte Springs resident Miriam Lopez says she heard it’s better to apply online, so she’s been reluctant to enroll by phone.
“So maybe I might, I’m waiting, if I can’t apply online, because they say it’s going to be soon, so I might call, or I might go to the places that they have for help”
Lopez says when she clicked through the website she found a list of local places she could go to for face to face Spanish language help. Department of Health and Human Services Press Secretary Fabien Levy told WMFE via email that market research shows Latinos prefer personalized assistance over enrolling online, and that 70% of Latinos will apply in English.